The customer representative over the phone took the stance that Verizon has no way to know if a customer is getting close to going over your minutes plan.
If just one person in that village, whether a company employee, contractor, consultant, or customer representative, fails to adequately protect the information, its value and its potential for becoming intellectual property is lost.
When I canceled the remaining 11 months of service, the customer loyalty representative asked me why.
Instead, customers are directed to contact the company's support line where a customer service representative will set up the account for them.
"Don't take a 'no' from the customer service representative on the other end of the 800 number, " Rukavina of the Access Project said.
The criminals then masquerade as the account holder in a call to the customer service representative (CSR) at the targeted financial service institution.
Customer service is without doubt a huge arrow in the marketing quiver, and a smart customer service representative is worth his or her weight in gold.
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Literally a second after I hung up the phone, my customer service representative walked into my office for support on a client issue she was dealing with.
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Pretty much I'm a customer service representative.
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One complaint already on the Web-site accounted the story of a customer who got duped into an exorbitantly high interest rate on his purchase when the customer service representative lied to him about whether he qualified for the "no interest, no payment" financing.
Increasingly, the customer service representative, tech support, or sales person you call at such companies as Carnival, the American Automobile Association, and Time Warner may be a stay at home mom in Missouri, a layoff victim in Florida, or an accountant in Pennsylvania who needs more hours now that tax season has ended.
She once caught a customer-service representative leaning against a wall attempting to eavesdrop on her conversation with a plant manager.
In July 2012, the customer contacted an Allstate representative to inquire about his IRA account and was informed that no such account existed at the firm.
Another possibility is that there may already be a sales representative for that customer who may not find out about this activity.
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As I said: Anne is everything a company could want in a call center representative: passionate about customer care, skilled at dealing with snarky callers such as myself, and skilled at seeking solutions.
But my personal opinion is that a better way would be for companies to analyze their customer base and then work to ensure their management teams and boards of directors are representative, gender-wise, of the distribution of their customer base.
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Foxconn, the contract manufacturer whose biggest customer is Apple, is preparing genuinely representative labour union elections in its factories in China for the first time, a powerful sign of the changes in the workshop of the world demanded by an increasingly restive workforce.
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" They claimed another official tolerated forgeries by "a high volume sales representative...with a terrible record of customer complaints.
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