By 2003 Daly and Davis expect to be getting print-quality and customer-satisfaction reports from across the company every day.

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"We have a clear customer focus, which is: People who want to make money in print, " says Bernhard Schreier, Heidelberger Druck's 47-year-old CEO, over breakfast at the art deco corporate cafe in Heidelberg.

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The technology includes finger print and iris scans to help ensure the person zipping through is in fact the customer who applied and was approved for safe travel.

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If a customer gripes that its telephone book is light on ink, Daly can look at a report on the print run and, if he sees that the last 1% of the run wasn't dark enough, tell the client to open another box because the rest of the run was fine.

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