Vala Afshar - Chief Customer Officer at Enterasys and author of The Pursuit of Social Business Excellence.
Nardelli has also toughened Chrysler's quality standards, making senior engineers responsible and hiring a "chief customer officer"--an industry first--to monitor quality assurance and be an advocate for the buyer.
Vala Afshar, CMO and Chief Customer Officer of Enterasys Networks and Brad Martin, Enterasys VP of quality and engineering operations have written The Pursuit of Social Business Excellence.
In this period of change we are seeing the Chief Customer Officer roles emerge that are charged with managing the customer experience and the technologies and applications required to do so.
Paul Buttery, Virgin Media's chief customer and networks officer, said the jobs were being created to meet demand for its connected TV and superfast broadband services.
The project accelerated late last year after Gordon Shank, then president of Levi's Americas unit and now Levi's chief marketing officer, visited a customer-service center and heard the frustration firsthand.
Finally, and perhaps most damning for the List model, is the fact that the Chief Household Officer (the target customer for local services) is in the midst of a move to mobile.
The chief executive of Plumtree Software was huddled with his vice president of field operations, James Flatley , and the chief information officer at Alcoa, a customer they had recently signed up.
In a press release on the Playstation Network blog, spokesperson Patrick Seybold added a lengthy explanation of how the company plans to respond to the hack, including adding new layers of security, changing how it encrypts customer data, and appointing a chief information security officer.
FORBES: Sony Apologizes For Playstation Breach, Appeases Users With Freebies
It works to smooth power demand on the grid and effectively lowers electricity costs to the customer, says Schmitz, who was formerly Chief Operating Officer of UltraLife (ULBI), a worldwide designer and manufacrturer of power and communictions systems.
FORBES: Power Opportunity for GE, et al: How To Store Wind/Solar Renewable Energy
Once a user flags a product as commercial on ArtFire, it "routes to a five-minute review to someone in customer service, " says Tony Ford, chief operating officer of ArtFire the second largest handmade marketplace in the U.S. behind much larger Etsy.
"We thought we were not going to be able to get into this business for several years, and suddenly we had this tremendous pull from the customer, " recalls Volanakis, Corning's chief operating officer.
Omar Sayyed, the chief operating officer of Ties.com, has been a Trada customer since May.
"We are excited to bring the launch of the GameTanium smartphone and tablet service to Verizon Wireless' customer base, " says Zvi Levgoren, founder and chief executive officer, Exent.
ENGADGET: Verizon rolls out GameTanium Android mobile gaming subscription app
"Personally, I think the iPad is too big for car navigation use, but the customer is always right, " says Marcus Thielking, chief marketing officer for navigation software firm Skobbler.
"Cox's video product development is guided by extensive customer research, " said Cox Executive Vice President and Chief Product Officer Len Barlik while demonstrating Trio Program Guide and the application to media following Esser's presentation.
ENGADGET: Cox doubles down on live streaming with new TV app HD
"Our traditional free-food model has served us well for many years, but we need to change to reflect today's market and customer preferences, " Jim Compton, executive vice president and chief marketing officer, said in a statement.
"We want to make sure that the activity going on in the customer's account is legitimate, " says Jay Wittman, chief operating officer at River Valley Bank.
Campbell has been an officer for decades and is, to say the very least, usually a cool customer.
应用推荐