Given the lack of viable options and customer adoption of streaming only plans over the past few quarters, we think that customer satisfaction is not really an issue.
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"Customer satisfaction is extremely important to us and all of our products are designed to provide convenient, transparent and flexible credit that reflects our customers' needs, " a statement said.
But as TIME's Person of the Year Jeff Bezos of Amazon.com continually exhorts anyone who listens, not even 99% customer satisfaction is good enough when it comes to cyber-fulfillment.
Customer satisfaction is important, but so is business focus.
That makes no sense if you think about businesses trying to maximize their profit from any given transaction, but it makes sense if you remember that customer satisfaction is an important factor in the long-term success of a retail business.
Customer satisfaction is lacking.
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The company declines to publish any measures of what it asserts is improved customer satisfaction.
One way to measure the relative level of customer dis-satisfaction is to compare the rate at which the two firms freeze accounts.
Customer satisfaction at giffgaff is among the highest in the UK, just behind Google and Apple, says Hearn.
After I posted about Pinterest yesterday and how that tool is enabling new levels of customer understanding, I had a conversation with Erik Koto, CEO of QuestionPro, which offers an online survey tool that is used for customer satisfaction surveys.
Points to ACSI customer satisfaction rankings: Mac is number one 7th year in a row.
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"Providing the content that consumers want is the key to customer satisfaction, " said Stewart Katz, Vice President of Portable Media Electronics for Haier America.
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The truth of the matter is that we conduct Customer Satisfaction Inquiries each month to ensure customer satisfaction and to see where we may improve our service.
Fulfillment is a vital element to customer satisfaction and profitability.
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This is the third straight quarter we've seen significant subscriber growth from Virgin, a development that we believe is key to driving higher customer satisfaction and improved metrics for Virgin as well.
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Another interesting thing about this different way of managing is that when everyone in the organization is focused on delighting the customer, this creates a great deal more job satisfaction for competent employees than work that is centered on making money for the shareholders.
Despite the slips, she said that Microsoft continued to view the software as suitable for both PCs and tablets and that "customer satisfaction with Windows 8 with touch is strong".
Powerful 4G smartphones like Samsung Epic 4G is one of many reasons Sprint is the most improved company in customer satisfaction, across all industries, over the last two years, according to results from the 2010 American Customer Satisfaction Index.
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Essentially, what I've learned is that in order to improve customer satisfaction, and thus retention, we have to give our staff the means to make passengers feel that they're receiving the best treatment possible and that choosing our service was the best decision they made.
Baynote customers find that they can increase the conversion of visitors to buyers and also increase customer satisfaction by helping consumers find content that is helpful for support or research purposes.
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A. Nissan is confident this new warranty will ensure customer satisfaction, but we also plan to release battery replacement pricing for those customers who wish to replace their batteries once they are no longer eligible for the warranty.
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Lenovo's business model is built on innovation, operational efficiency and customer satisfaction as well as a focus on investment in emerging markets.
New research shows that 85% of companies understand that customer satisfaction - the way consumers are treated - is just as important as the price and quality of the products they sell.
Verizon's FiOS is literally at the top of its industry in customer satisfaction and it isn't just the fiber running to the outside of its customer's houses that makes it so great -- although no one is saying FiOS is perfect -- it is the total package including how FiOS doesn't mark any content as Copy Once or marry CableCARDs to 3rd party hardware.
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Work is underway on initial tasks, including identifying and providing performance and customer satisfaction measurement tools to improve service delivery and more.
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Without question, HR has learned during the past decade that employee engagement is a key source of competitive advantage, driving high levels of customer satisfaction, knowledge sharing, business agility and bottom line profitability.
Rather, excellence is understood in quantifiable, concrete terms, like dramatically improved customer and employee satisfaction, as well as in terms of the grace and ease, the efficiency and consistency with which such is achieved.
The science of measuring of customer experience, its relationship to loyalty and satisfaction and the likelihood that it will lead to future business is now a well-established tool in the hands of marketers.
FoxNews.com is tops with consumers of Internet news and information, according to the latest update of the American Customer Satisfaction Index (ACSI) released today.
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