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Century Bancorp is a customer-focused holding company for Century Bank and Trust Company, a bank for commercial, government, nonprofit and individual customers in the state of Massachusetts.
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In management , firms might spend less time on the 20th Century preoccupation with improving efficiency rather than on the 21st Century challenge of generating customer delight through continuous innovation.
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This, it can be argued, makes them intensely customer-centric, something that might be expected to serve them well in the 21st century.
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