This board of private citizens will oversee air traffic operations and budgets within the FAA, and will be expected to develop "tools and incentives" for the FAA bureaucracy to provide better, more customer-driven air traffic service.

CNN: graphic

The increase was mainly driven by higher service charges and other customer-related fees as well as rise in interchange fees.

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The direct result was the kind of dehumanizing experiences we complain so much about customer service hell driven by transaction-minded policies and well-intentioned automation.

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