The lesson here is the bigger question of how service happens and congruency in actions.
FORBES: A Tale of Maintaining Congruency In Customer Service
Ultimately, the congruency among WD Red hard drives with Thecus NAS brings great opportunities to the storage industry.
ENGADGET: WD Red HDDs aim to improve company's NASty reputation, bolster reliability in networked homes
This is a glaring lack of congruency on the part of the organization.
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