But to the chief concierge it's all in a day's work.

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The concierge desk at the InterContinental Dubai Festival City has even had guests use translation programs on the tablet, which helps bridge communication gaps, said chief concierge, Nick Zilber.

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But the single biggest surprise I had was the concierge staff, run by veteran Todd Nelson, who came over from the Four Seasons when the Peninsula opened a decade ago, has been its only Chief Concierge.

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Vyctoria Thwreatt, founder and chief lifestyle officer of Vyctoria's Answer, a personal concierge service based in Boston, tells us that she often needs as many as three different pairs of shoes to weather the activities her day might throw at her.

FORBES: Magazine Article