There is no difference in quality or intelligibility, call processing is just as fast, and with a local data plan I am essentially paying nothing to stay in contact.

FORBES: Is The iPad Better Than A Cell Phone For Global Roaming?

Outsourcing no longer means staffing low-end call centers, or processing online catalog orders.

FORBES: Outsourcer's Growth May Slow As India's Wages Rise

Indian firms, once purely providers of cheap call-center services and payroll processing, are moving up the value ladder.

FORBES: Magazine Article

Psychologists call this the "levels-of-processing" effect, since sentences that require extra levels of analysis are more likely to get remembered.

WSJ: How E-Readers Change the Way We Read | Head Case by Jonah Lehrer

Burns says Xerox now has expertise in a variety of business processing segments, including customer care and call centers, health care, transportation and IT outsourcing.

FORBES: Connect

Another fix to the program will be to apply streamlined processing to all offers (sometimes substituting a phone call instead of mail, for example).

FORBES: Trying To Come Clean With The IRS? Get In Line.