The problem was compounded by the fact the first call handler did not take full details.

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Both the call handler and paramedics who arrived had "misgivings" about the parents' account of their daughter's injuries.

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During busy periods the call handler will agree a time for an adviser to ring back, within a three-hour timeframe.

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Callers to the 0845 number speak first to a call handler who will ask the reason for calling before passing the query through to either a nurse or other relevant health adviser.

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After the demise of MF Global, one could call Jefferies and CEO Richard Handler survivors.

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The 999 handler who took the call and the member of staff who handled the information did not forward the information to Operation Ruby.

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"I call her my tomboy princess, " co-owner, breeder and handler Lisa Miller said.

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