The six call-center employees were answering a pathetic total of 20 to 40 calls a day.
Meanwhile, Dalmia has brought down Purohit from the call-center business to run GHCLs textile business.
This formula has worked for RightNow.com, which promises to cut your call-center costs with a Web-hosted service.
Indian firms, once purely providers of cheap call-center services and payroll processing, are moving up the value ladder.
Successful graduates of the course benefit from an employment guarantee with a call-center partner in nearby Bacolod City.
FORBES: Interview with Impact Investment Shujog and Impact Investment Exchange (IIX)
Austin has opened some call-center operations in India to squeeze out similar savings.
Teleperformance, a French company that is one of the leading call-center operators in Argentina, with about 2, 000 employees there.
Call-center giant Convergys (nyse: CVG - news - people ) recently opened offices in Dubai and Budapest.
Many employees such as insurance adjusters, assistant store managers and call-center workers whom we typically consider white-collar, and thus exempt, are actually non-exempt.
It plans to offer a variety of online services to businesses in Kenya, a country poised for growth in back-office and call-center operations.
Convergys, traditionally a strong call-center operator, began leveraging the lower salaries of its Indian staff to sell products for a large tech company.
Down the line, APB Online is considering business-to-business ventures, such as a call-center service that alerts corporate clients about the latest credit card scams.
Combining her studies and the call-center job was exhausting, friends said.
One big factor, according to the GAO report, is aggressive industry marketing, including sales pitches delivered through "educational" 401(k) materials and misinformation delivered by call-center representatives.
WSJ: When Rolling Over, Make Sure You Don't Get Squished by Costs
He confirmed there are no special discounts but that Delta did give passengers a 300-mile credit for the reservation, and call-center agents get points toward perks.
Call-center giant Convergys recently opened offices in Dubai and Budapest.
Why would this educated Roger be doing lowly call-center work?
There are no scripts or time limits for call-center employees.
BagoSphere provides call-center-specific vocational training courses for rural youths between the ages of 18 and 35 living at or near the bottom of the pyramid (BoP) in Bacolod City, Philippines.
FORBES: Interview with Impact Investment Shujog and Impact Investment Exchange (IIX)
Personal computing and the Internet have been pecking away at the labor landscape for decades, undermining demand for everyone from travel agents to call-center workers while creating jobs in other fields.
Like a handful of other prognosticators here, Mr. Luck has embraced new technology, giving readings by telephone text messages and employing a stable of call-center agents to talk customers through their astrological tables.
With the help from the Grameen Foundation and a not-for-profit called OpenMind he staffed up a small call-center where mobile phone owners can call up and ask about weather, history, science, whatever they want.
But cord-replacement applications like the wireless headsets used for consumer cell phones are likely to be very useful for business users such as call-center operators, sales people, or real estate agents on the road, he says.
In its first public enforcement action, the CFPB found that third-party call-center vendors of Capital One Bank pressured or misled customers into paying for payment protection and credit monitoring products when they activated their credit cards, according to a press release.
FORBES: What's In Your Wallet? If It's a Capital One Card, You May Be Due a Refund
On Monday, more than 40 callers came to the Mom2Mom headquarters -- a call center -- in Piscataway, New Jersey, to meet their counselors in at an event to allow peer partners to meet each other for the first time, in honor of Mother's Day.
In 1995 a buddy told him to check out a six-person call center running out of an air-conditioned trailer at a minimum security prison.
That Thursday, two dozen essential personnel from Valero's Gulf Coast refineries flew in to ride out the storm at "Hotel Valero"--a big room next to the call center outfitted with 20 queen-sized air mattresses and sundry items assembled from a trip to Wal-Mart.
That Thursday, two dozen essential personnel from Valero's Gulf Coast refineries flew in to ride out the storm at "Hotel Valero"--a big room next to the call center outfitted with 20 queen-sized air mattresses and sundry items assembled from a trip to Wal-Mart (nyse: WMT - news - people ).
Sprint's 18th-and- Vine call center employs 48 operators, half of whom were on public assistance.
Also, our return policy is 365 days, and we run our call center 24-7.
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