More and more of sales management is ready to make the transformation, take the leap and reinvent themselves, and lead their entire organization to become a customer-aligned business that can better attract and retain customers.
Now heading up the team responsible for Solution Management and Go to Market of our Customer Line Of BusinessOrganization within SAP, I am responsible for our Sales Service and Marketing Solutions.
Relevance CI teams should demonstrate that they can translate customer insight into business friendly language, and then act as the advocate for the customer inside the organization.
To answer that requires a deeper dive into the specifics of each organization, its work culture, its business processes, and its customer-, partner- and employee-engagement strategies.
At Microsoft Dynamics we believe that you can win the hearts of your customer-facing employees and transform your customer care efforts by providing business solutions that allow each person in your organization to thrive.