EricSchmidtEric Schmidt's Google has topped the Asian nation's home-grown Baidu--at least, in a customer satisfaction survey run by Keynote Systems.
More than half of train companies have a customer satisfaction score of 50% or lower, a survey by the consumer group Which? has found.
Eric Schmidt 's Google (nasdaq: GOOG - news - people ) has topped the Asian nation's home-grown Baidu (nasdaq: BIDU - news - people )--at least, in a customer satisfaction survey run by Keynote Systems (nasdaq: KEYN - news - people ).
The latest results of the American Customer Satisfaction Index for retail and e-commerce show Amazon with a solid lead in customer satisfaction in both Internet retailing and across the entire department, discount and specialty retailer chain categories.
As the "no longer active" driver might attest, the company puts a premium on customer satisfaction.
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SMBs that have invested little or nothing in their reverse logistics networks are likely to find themselves on the receiving end of a torrent of negative reviews, lower customer satisfaction, and a significant decrease in return customers.
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According to JD Powers and Associates car insurance company rankings, ownership has a loose relationship to customer satisfaction.
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Fulfillment is a vital element to customer satisfaction and profitability.
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Dell says TechConnect has a "99% customer satisfaction" level.
Business does not have a set category linking to customer satisfaction, quarterly earnings that measures business assists.
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The ones that do will reap the rewards of increased customer satisfaction and a better bottom line.
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We have an enormous number of choices, less tolerance, more self-interest, and a dramatically different definition of customer satisfaction and loyalty.
Francis and others have shown that FEHBP provides superior customer satisfaction, a better benefit package, and greater cost control than Medicare does.
The insight that these tools provide can help a CMO accurately predict which product an e-com shopper will buy based on their past page views, quantify the financial value of an online tool, or quantify the value of increasing customer satisfaction by a point.
The ability to monitor all key enterprise systems from a single browser allows utilities to continuously optimize their generation mix, carbon footprint, customer satisfaction and profitability while complying with a growing mix of emissions, security and renewable energy regulations.
The regional offices had a direct correlation with the highest customer satisfaction scores also having the highest gross profit!
As a result, Taobao had higher customer satisfaction than eBay EachNet.
Royal Bank of Canada realized an 18% improvement in customer satisfaction from implementing a social customer care system that was integrated with their traditional call center applications.
Such a company builds its profits upon customer satisfaction.
"Due to the rapid growth of tourists from China, we needed to ensure the high level of customer satisfaction and have a strategy, " says Izabela Hamilton, a spokesperson at the Burj Al Arab Hotel, which employs 200 butlers -- none of them British.
According to the report, 7 Days has grown its bookings an average of 140% every year since 2006, monitors customer satisfaction, offers a loyalty program like US and European chains, and does the social networking thing. 7 Days uses its customer base and online booking platform to cross-sell airline tickets and car rental serives, so it benefits from a one-stop shopping convenience.
Passenger Focus found a large difference in levels of overall customer satisfaction depending on the area in which people travel.
Apple under Jobs delivered what most other companies give lip service to: a passionate, almost fanatical dedication to customer satisfaction.
Lenovo's business model is built on innovation, operational efficiency and customer satisfaction as well as a focus on investment in emerging markets.
Offering education, training and social supports, CVS Caremark has reported lower turnover rates and higher customer satisfaction as it builds a pool of pharmacy technicians, some of whom will go on to become pharmacists.
The iPhone 4S has also scored higher on customer satisfaction front according to a survey with 77% of the owners said that they are very satisfied with iPhone 4S compared to 72% of the iPhone 4 owners ( iPhone 4S Beats iPhone 4 in Customer Survey, Augurs Well for Holiday Sales).
Today, I came across a company with a very promising approach to customer acquisition and customer satisfaction analysis: Saygent, an early-stage startup that has already attracted some major clients like Comcast.
For the sixth year in a row, the company has been tops in customer satisfaction.
So far in 2012, Kindle customer service has received a 97.1% satisfaction rate from customers.
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