在这种信息中继过程中，可能出现错误；保单编号域中可能会出现错误的数据。
During this information relay there's a margin for error; the wrong data could end up in the policy number field.
验证这个客户的身份之后，客户服务代表可以查询该保单编号并将其告知该用户。
After verifying the customer's identity, the rep could look up and relay the policy number to the user.
考虑下面这种情况：一个用户开始填写一个索赔表单，但不能定位他们的保单编号。
Consider the situation where a user started filling out a claim form but could not locate their policy number.
也许他们忘记了他们的保单编号，或者他们想准确了解索赔金额中应该包含哪些项目。
Perhaps they forgot their policy number, or they want to know exactly what to include in the claim amount.
客户服务代表必须通过电话读出长长的保单编号，用户必须收听并在表单域中输入该编号信息。
The customer service rep has to read a long policy number over the phone, and the user has to listen and type that number into the form field.
客户服务代表必须通过电话读出长长的保单编号，用户必须收听并在表单域中输入该编号信息。
The customer service rep has to read a long policy number over the phone, and the user has to listen and type that number into the form field.
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